SLA-backed development support, when you need it ongoing.
Once a system is live, the work doesn't stop. Features need adding. Bugs need fixing. Business requirements change. And when something goes wrong, you need someone who already knows the codebase — not someone who needs two weeks to understand it. We offer structured SLA and ongoing support agreements for businesses that have a live system and need a dependable development partner to maintain and grow it.
Support, maintenance, monitoring, fixes, and improvements under one clear owner.
The goal is not to wait for something to break. The goal is to understand the system well enough to support it calmly, improve it steadily, and recover quickly when something goes wrong.
SLA clarity
Response expectations without the guessing.
Health visibility
Logs, errors, uptime, jobs, and system behaviour.
Ongoing changes
Improvements, features, fixes, and practical iteration.
Support that goes beyond fixing bugs.
We stay close to the system and the business it serves. That means fixes, changes, monitoring, advice, documentation, and steady improvement.
Bug fixes and patches
Production issues are handled within agreed response times. We treat the system like something we own, because that is the point of the relationship.
Feature additions
Ongoing development against a monthly retainer. New features are scoped, estimated, prioritised, and built without starting from zero every time.
System health monitoring
We watch the things that break: uptime, errors, database performance, failed jobs, integrations, and the metrics that matter for your system.
Third-party system handovers
We take on systems built by other developers, review the codebase, document what exists, stabilise what needs attention, and support it properly.
From inherited system to owned system.
Support works best when there is context. We first understand what exists, then stabilise the basics, then support and improve the system over time.
Review the system
We look at the codebase, hosting, database, dependencies, integrations, deployment process, logs, and current pain points.
Stabilise the basics
We fix obvious risks, document what exists, improve visibility, and make sure there is a sensible way to deploy and recover.
Support the live system
Bugs, incidents, changes, patches, questions, and small improvements are handled through a clear monthly support relationship.
Improve over time
Once the system is stable, we help plan sensible improvements instead of letting the platform drift until it becomes painful again.
Built around your situation.
We don't use fixed packages. Every SLA agreement is structured around the system, the team, and what continuity actually requires. We work out the specifics together.
Response expectations
We agree on response times based on how critical the system is and what downtime costs the business. Every agreement sets this clearly.
Development capacity
Some systems need a few hours of changes per month. Others need significantly more. We agree on a realistic monthly capacity based on your change volume.
Monitoring and alerting
The depth of monitoring depends on the system. We agree on what to watch, what to alert on, and how incidents are handled before anything goes live.
Scope of support
Some agreements cover bug fixes and patches only. Others include feature development, integrations, and periodic system reviews. We scope this upfront.
The system should not depend on heroics.
Healthy systems have ownership, monitoring, documentation, and a calm way to handle change. When those pieces are missing, support becomes stress instead of a working relationship.
SLA
Clear response expectations
1
Owner for support and changes
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Long-term improvement mindset
Production software needs more than someone who can log in and hope.
If the business relies on the system, then support cannot be vague. There should be ownership, context, response expectations, and a practical plan for fixes and improvements.
Nobody on your team fully understands how the system is hosted or deployed.
Bugs are fixed only when something becomes urgent.
The original developer is unavailable, slow, or no longer involved.
There are no useful logs, alerts, or health checks.
The business depends on the system, but nobody is clearly responsible for it.